F
Analyst - Jun-2022 to May-2023
● Developed a set of metrics derived from raw company data to track improvements in organizational
efficiency
● Recommended operational improvements based on tracking and analysis & created detailed reports and
presentations to communicate findings to clients
● Collaborated with clients and other stakeholders to understand business needs and provide actionable
recommendations.
● Leveraged Tableau, SQL, Python, and Excel to analyze complex data sets and created insightful
visualizations and reports
● Built custom data models, performed predictive analytics, and automated data processing tasks to
streamline workflows and improve efficiency
E
Business Analyst - Jul-2019 to Jun-2020
● Coordinated relevant meetings with stakeholders to gather requirements, track progress, and ensure
timely delivery of projects
● Created Requirements Package document which contained Business, Technology, Functional, Non-
Functional requirements along with current and future state diagram of the initiative
● Managed and analyzed large sums of data across various platforms to improve quality and access to
critical information network-wide
● Conducted data analysis to provide insights for strategic decisions related to train, terminal, and truck
performance
● Supported senior project manager in defining project timelines, dependencies, implementation/post
implementation activities to meet granular project details and timelines
A
Business Analyst - Apr-2016 to Jun-2019
● Worked with Project Manager & Technology Delivery Manager to determine scope of the project and
assisted Business & Solution Architect for documenting Architectural Blueprint
● Monitored and managed vendor spend, software licenses, and licenses inventory, optimizing costs and
ensuring compliance
● Engaged stakeholders, participated in meetings and sessions, and understood the impacts of the team's
work on each stakeholder's metrics
● Worked with Analysts to promote the adoption of modern tools such as Tableau and Power BI and defined
measures, KPIs, and built comprehensive dashboards
● Consolidated data from multiple internal cross-functional sources and made recommendations to address
gaps or areas of improvement in terms of service
● Supported the development and implementation of tools and processes to enhance Customer Service
reporting and automation
