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OMNICHANNEL MERCHANDISER - Oct-2021 to Jan-2022
Merchandises new products on the website, updates all pre-existing product listings as required, and posts banners using a Content
Management System (CMS)
Creates and updates product collection pages using HTML and CSS templates
Reviews site regularly for inconsistencies or missing information and makes timely corrections where necessary
Research and develop content for weekly e-commerce newsletter and weekly online advertisements, including assisting web
designers with content for landing pages and banners
Scrubbed company website of all bugs and ensured professional-looking portal for customers.
T
Claims Specialist - Jan-2020 to Jan-2022
Using software programs and other tools or equipment with ease and efficiency, and providing documents/ information that
effectively support the needs of the team.
Keeping team/management informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
Maintaining proficiency with software applications/programs and/or department specific systems as required (ie. MS Office, Word, Claim Centre, As400, Excel, Outlook, etc.)
Taking ownership of issues, using expertise and problem solving to enhance client satisfaction. Consistently exercising discretion in managing correspondence, information and all matters of confidentiality, escalate where appropriate.
Taking initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute on assigned tasks.
W
BUSINESS ANALYST - Apr-2018 to Dec-2019
Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards
and deadlines.
Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
Analyzed costs, pricing, variable contributions, sales results and company's actual performance compared to business plans.
Developed organizational change management strategies adopted by key stakeholders and evangelized across departments.
